DoorDash began life as a paloaltodelivery.com and at launch the four founders ran the entire operation, which included building the app, receiving orders and delivering them. It instilled a culture in the startup which is still ingrained today, as DoorDash employees spend one day a month as a ‘dasher’ delivering food.
In the first year of operations, DoorDash expanded to 70 restaurants in the Bay Area and received $2.4 million in funding. It grew at a rate of 20 percent every week, according to Y Combinator.
Its goal was to build an artificial intelligence system capable of perfecting delivery, by taking into account every variant of the delivery process and using the data to better estimate delivery time and reduce errors. Named Deep Red in homage to the IBM chess system which beat Garry Kasparov, the system recommends restaurants to users and assigns the most capable rider to a delivery.
While it has not perfected delivery, DoorDash has established itself as the leader in the US market, surpassing incumbent Grubhub and global leader Uber Eats. In 2020, DoorDash was responsible for 45 percent of all food delivery orders, holding a double digit advantage over everyone else.
DoorDash made this leap to first position by aggressively expanding into markets, sometimes controversially adding restaurants onto the platform before contacting them.
In 2019, Uber attempted to merge with DoorDash, but the two rivals couldn’t come to an agreement. DoorDash acquired Square’s Caviar food delivery service for $410 million a few months later, which is still available to use.
DoorDash also launched a shared kitchen in 2019, which operate similar to dark kitchens that Deliveroo and Uber Eats use in Europe. These kitchens are located in areas with lower expenses and are delivery only, reducing the operating cost.
In 2021, DoorDash went public on the New York Stock Exchange at a $72 billion valuation.
DoorDash has never made a profit and although the US food delivery market is consolidating, it still looks unlikely that it will post a profit in 2021. Uber Eats acquired Postmates for $2.4 billion and Just Eat Takeaway acquired Grubhub for $7.1 billion, however all three competitors are still keenly fighting for market share in US cities through low delivery and service costs.
We have collected data and statistics on DoorDash. Read on below to find out more.
DoorDash key statistics
- DoorDash increased its revenue by 69% to $4.88 billion in 2021
- In 2021, it reported an annual net loss of $468 million, $7 million more than 2020
- DoorDash has 25 million users, the vast majority of which are from the US
- According to Edison Trends, DoorDash controls 45 percent of the US food delivery market
|Launch date||July 2013|
|HQ||San Francisco, California|
|People||Tony Xu (CEO), Andy Fang (CTO), Parbir Adarkar (CFO), Christopher Payne (COO)|
|Business type||Public (NYSE: DASH)|
DoorDash revenue increased by 69% in 2021 to $4.88 billion. It increased by 238% the year prior.
DoorDash quarterly revenue 2019 to 2022 ($mm)
DoorDash annual revenue 2017 to 2021 ($bn)
DoorDash reported an annual net loss of $468 million in 2021, $7 million more than the previous year.
DoorDash annual net income/loss 2018 to 2021 ($mm)
|Year||Net Income/Loss ($mm)|
Sources: Company data The Information
DoorDash had 25 million active users in 2021, adding five million in the past 12 months.
DoorDash annual users 2018 to 2021 (mm)
DoorDash has five million users who subscribe to DashPass, which nets them free delivery and free cancellation.
DoorDash DashPass subscribers 2019 to 2021 (mm)
Source: Company data
DoorDash has 390,000 partnered restaurants and grocery markets on its platform.
DoorDash partnered restaurants 2017 to 2021
Sources: CNBC, Company data
DoorDash US market share vs competitors
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Has DoorDash ever made a profit?
DoorDash has not made an annual profit, and net losses increased slightly in 2021
How many orders have DoorDash completed?
According to its corporate overview, DoorDash has completed over 900 million orders since inception
How many people work for DoorDash?
DoorDash has over one million riders who deliver food
What is the average order size from DoorDash?
DoorDash average order size was $37.28, only 20 percent spent more than $50 (Rakuten)
What is the average wait time for a DoorDash order?
DoorDash average delivery time was 37 minutes in 2019 (DoorDash)
How many cities is DoorDash available in?
DoorDash is available in over 4,000 North American cities
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