DoorDash Revenue and Usage Statistics (2024)

David Curry

Updated: April 17, 2024

DoorDash began life as a paloaltodelivery.com and at launch the four founders ran the entire operation, which included building the app, receiving orders and delivering them. It instilled a culture in the startup which is still ingrained today, as DoorDash employees spend one day a month as a ‘dasher’ delivering food.

In the first year of operations, DoorDash expanded to 70 restaurants in the Bay Area and received $2.4 million in funding. It grew at a rate of 20 percent every week, according to Y Combinator.

Its goal was to build an artificial intelligence system capable of perfecting delivery, by taking into account every variant of the delivery process and using the data to better estimate delivery time and reduce errors. Named Deep Red in homage to the IBM chess system which beat Garry Kasparov, the system recommends restaurants to users and assigns the most capable rider to a delivery.

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While it has not perfected delivery, DoorDash has established itself as the leader in the US market, surpassing incumbent Grubhub and global leader Uber Eats. It has held a double digit advantage on the competition since 2020.

DoorDash made this leap to first position by aggressively expanding into markets, sometimes controversially adding restaurants onto the platform before contacting them.

In 2019, Uber attempted to merge with DoorDash, but the two rivals couldn’t come to an agreement. DoorDash acquired Square’s Caviar food delivery service for $410 million a few months later, which is still available to use. It acquired Wolt in 2021, which provided it with a foothold into the European market.

DoorDash also launched a shared kitchen in 2019, which operate similar to dark kitchens that Deliveroo and Uber Eats use in Europe. These kitchens are located in areas with lower expenses and are delivery only, reducing the operating cost.

In 2021, DoorDash went public on the New York Stock Exchange at a $72 billion valuation. That valuation has declined considerably since then, although it has climbed well during 2023 and 2024.

We have collected data and statistics on DoorDash. Read on below to find out more.

DoorDash Key Statistics

DoorDash reported revenues of $8.63 billion in 2023, a 31% increase on the previous year
In 2023, it reported an annual net loss of $558 million, a 58% reduction in loss from 2022
DoorDash has 37 million users, the vast majority of which are from the United States
According to Second Measure, DoorDash has over 60% market share in the US

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DoorDash Overview

Title	Title 2
Launch date	July 2013
HQ	San Francisco, California
People	Tony Xu (CEO), Parbir Adarkar (COO), Ravi Inukonda (CFO)
Business type	Public (NYSE: DASH)
Industry	Food delivery

DoorDash Revenue

DoorDash revenue increased by 31% in 2023 to $8.63 billion. It grew rapidly during the pandemic and has continued to increase revenues by double digit percentage each year.

DoorDash quarterly revenue 2019 to 2023 ($mm)

DoorDash annual revenue 2017 to 2023 ($bn)

Year	Revenue ($bn)
2017	0.11
2018	0.55
2019	0.85
2020	2.88
2021	4.88
2022	6.58
2023	8.63

Sources: Company data, Food Delivery App Report, The Information

DoorDash Profit

DoorDash reported an annual net loss of $558 million in 2023, a strong improvement on the year prior.

DoorDash annual net income/loss 2018 to 2023 ($mm)

Year	Net profit / loss ($mm)
2018	-204
2019	-667
2020	-461
2021	-468
2022	-1368
2023	-558

Sources: Company data The Information

DoorDash Users

DoorDash had 37 million active users in 2023, adding five million in the past 12 months.

DoorDash annual users 2018 to 2023 (mm)

Year	Users (mm)
2018	4
2019	10
2020	20
2021	25
2022	32
2023	37

Sources: Company data, eMarketer, Food Delivery App Report

DashPass Subscribers

DoorDash has 18 million users which subscribe to DashPass, which nets them free delivery and free cancellation.

DoorDash DashPass subscribers 2019 to 2023 (mm)

Year	Subscribers (mm)
2019	0.8
2020	1.5
2021	10
2022	15
2023	18

Source: Company data

DoorDash Restaurants

DoorDash had 550,000 partnered restaurants and grocery markets on its platform in 2023.

DoorDash partnered restaurants 2017 to 2023

Year	Restaurants
2017	59,000
2018	100,000
2019	258,000
2020	340,000
2021	390,000
2022	465,000
2023	550,000

Sources: CNBC, Company data

DoorDash US Market Share vs Competitors

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DoorDash FAQ

Has DoorDash ever made a profit?

DoorDash has not made an annual profit, and net losses increased slightly in 2021

How many orders have DoorDash completed?

According to its corporate overview, DoorDash has completed over 900 million orders since inception

How many people work for DoorDash?

DoorDash has over one million riders who deliver food

What is the average order size from DoorDash?

DoorDash average order size was $37.28, only 20 percent spent more than $50 (Rakuten)

What is the average wait time for a DoorDash order?

DoorDash average delivery time was 37 minutes in 2019 (DoorDash)

How many cities is DoorDash available in?

DoorDash is available in over 4,000 North American cities