Facebook Messenger to support health organisations in fighting misinformation

Anne Freier | March 25, 2020

App Business

Facebook has announced sweeping measures across its Messenger help its billion of users use the messaging app more effectively in times of the coronavirus pandemic.

As more people are using their mobile devices to communicate during the crisis, social media and tech firms have been ramping up efforts to ensure their services run smoothly.

Now, Facebook has announced that it partnered with developers to provide free information services to government health services and allow health services to share vital information on the virus with its 1.3 billion app users.

The social network is trying to fight misinformation across the platform in order to help reduce panic and ensure that those who are self-isolating are able to view important information.

As distancing measures are being installed across many countries globally, messaging apps are vital tools to connect with friends and family.

Typically, creating information bots on Messenger would incur charges for organisation. Facebook is essentially creating access to these building services for free to healthcare providers and government bodies.

UNICEF, Pakistan’s Ministry of National Health Services, Regulations & Coordination (NHSRC) and Argentina’s Ministry of Health are already using these services.

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