Uber kickstarted the evolution of the taxi market in the early 2010s, when it launched an app which easily connected drivers with riders. In California where the app launched, ordering a cab was a nightmare, so much so that co-founder Garrett Camp had established his own fleet of black cabs to pick him up from bars and clubs.
Camp recognised the value of this service, which was less temperamental than waiting on the sidewalk for a cab or waiting more than an hour for someone to pick them up. UberCab was founded in 2009 and Travis Kalanick joined shortly afterwards. Kalanick become the CEO shortly afterwards in December 2010, a position he held until 2017.
During Kalanick’s tenure as CEO, Uber became the brand most people associate with ride hailing. It took the US by storm and quickly expanded into Europe, Asia and South America. Kalanick also oversaw Uber launch Eats, Freight and its autonomous vehicle unit, as he attempted to expand Uber’s reach to all parts of the transportation market.
Kalanick’s tenure brought lots of growth, but it also brought controversy. Uber’s entry into countries and states often came before agreements had been made with those in power, which led to penalties and bans in some areas of the world. Allegations of sexual harassment and bullying in the workplace led to Kalanick resigning in 2017 and being replaced by Expedia CEO Dara Khosrowshahi.
Since 2017, Uber has taken its foot off the gas, selling its stake in India and leaving several European countries. It also sold its autonomous vehicle unit to Aurora, in return for a significant stake in the startup. It has cleaned up its image, although several countries are currently looking into whether Uber drivers should be considered employees. The UK was one of the first countries to recognise them as such.
The coronavirus pandemic hit Uber’s ride hailing business hard, although it did bounce back in Q4 2020 to pre-pandemic levels. Uber Eats became the main business during this time, with over 200 percent increase in revenue year-on-year.
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We have collected key statistics on Uber. Read on below to find out more.
Uber key statistics
- Uber generated $17.4 billion revenue in 2021, a 56% increase year-on-year
- While Uber primarily made revenue from mobility before the pandemic, in 2021 its delivery business generated more revenue
- 118 million people use Uber or Uber Eats once a month, a 26% increase year-on-year
- Uber drivers completed 6.3 billion trips in 2021, slightly below the 6.9 billion trips completed in 2019
|Title 1||Title 2|
|Launch date||May 2010|
|HQ||San Francisco, California|
|People||Dara Khosrowshahi (CEO), Travis Kalanick (co-founder), Garrett Camp (co-founder)|
|Business type||Public (NYSE: UBER)|
Uber generated $17.4 billion revenue in 2021, a 56% increase year-on-year and better than its 2019 figures. In 2020, Uber’s revenues declined by 21% due to the coronavirus pandemic.
Uber quarterly revenue 2017 to 2022 ($mm)
Uber annual revenue 2014 to 2021 ($bn)
Note: This covers all of Uber’s business, not just mobility. Source: Uber.
Uber revenue by segment
Uber’s delivery segment generated the most revenue in 2021, with mobility still suffering from lockdown restrictions in the first half of 2021.
Uber annual revenue by segment 2018 to 2021 ($bn)
Note: Uber sold its Advanced Technologies (ATG) self-driving division to Aurora in 2021. Source: Uber
Uber mobility and delivery revenue
Uber’s revenue is evenly split between mobility and delivery, although during the pandemic the delivery side played an outsized role in keeping the business afloat.
Uber mobility and delivery segment revenue 2018 to 2022 ($bn)
Uber revenue by region
The US & Canada are still responsible for the majority of Uber’s revenue, with $10 billion of the $17.4 billion made in 2021 coming from those two countries.
Uber annual revenue by segment 2018 to 2021 ($bn)
|Year||US & Canada||LATAM||EMEA||APAC|
Uber has only had one profitable year, in 2018. Over the last three years, it has lost $15.6 billion, but cut its losses to $400 million in 2021.
Uber annual profit / loss 2014 to 2021 ($bn)
Note: Parentheses indicate loss. Source: Uber
Uber gross bookings
Uber generated $90 billion in gross bookings in 2021, a 57% increase year-on-year.
Uber annual gross bookings 2016 to 2021 ($bn)
|Year||Gross bookings ($bn)|
118 million people used Uber in 2021, an increase of 26% on 2020 figures and 6% on 2019 figures.
Uber annual users 2015 to 2021 (mm)
Uber drivers completed 6.3 billion trips in 2021, a 26% increase year-on-year. More trips were completed in 2019, when Uber drivers completed 6.9 billion.
Uber annual trips 2017 to 2021 (bn)
Uber received $20.9 billion funding from 2011 to 2019 from a laundry list of investors, including Alphabet, Benchmark and SoftBank Ventures.
Uber cumulative funding 2011 to 2019 ($bn)
Uber vs Lyft: market share
How many people drive for Uber?
In 2021, Uber had over five million drivers worldwide
How many trips per day are completed by Uber?
In 2021, Uber completed on average 17.4 million trips per day
How many cities is Uber available in?
Uber is available in over 900 cities globally
What ride-hailing services does Uber have stakes in?
When Uber leaves a region, it usually sells its service to the largest competitor in return for a stake in the company. In Russia, it owns a 37 percent stake in Yandex Taxi and a 15 percent stake in China’s Didi. It also has a 19 percent stake in Grab, which is popular in Southeast Asia.