Zoom Revenue and Usage Statistics (2020)

Mansoor Iqbal

Updated: June 23, 2020

Zoom is a video conferencing app, geared towards business usage. It was founded in 2011, by Eric Yuan, and launched in January 2013.

While gathering considerable popularity and coming to run profitably in the following years, Zoom truly entered the public consciousness during the coronavirus pandemic of 2020. It was to Zoom that users across the world turned to stay in touch during the lockdown effected to stop the spread of the virus.

Prior to founding Zoom, Yuan had helped to build WebEx, in the decade prior to its acquisition by Cisco in 2007. Yuan, originally from China, famously emigrated to the US after repeatedly failing to get a visa (ninth time lucky!)

Many advised Yuan against entering an already crowded space, in which he would be competing with Microsoft (Skype) and Google as well as his former employer. He was confident, however, that he could develop a product more enjoyable to use than the incumbents.

Yuan’s confidence paid off – with a million Zoom users logged within a few months (May 2013), 10 million Zoom users a year later (June 2014), and 40 million around two years post-launch (February 2015).

By January 2017, Zoom had become a unicorn, reaching a valuation of $1 billion, as kingmakers Sequoia Capital invested $100 million. This climbed to just short of $16 billion as the company went public in April 2019. Stocks initially priced at $36 were trading for $65 on the first day of trading. While shares would come to decline from the early peak, Zoom ended 2019 running profitably. Revenue was generated through a premium version with added features over the standard free offering.

It was in 2020, as we mention above, however, that Zoom really took off. With people confined to their homes, apps that allowed us to stay in touch became central to our day-to-day lives. People in their droves chose Zoom over other options. Ease of access and careful work to keep latency below 150 milliseconds (the maximum before conversations start to feel unnatural) have been cited as potential reasons.

Why ever people chose the app, Zoom usage shot up in March 2020. Yuan stated in a blog post that over the course of that month, Zoom was seeing 200 million daily meeting participants (not DAU). The following month, this figure had risen to 300 million.  This compares to 10 million in December 2019. The UK cabinet and 90,000 schools in 20 countries were among new users of the app.

The rapid growth in popularity revealed some worrying issues, however. For instance, Zoom was found to be sending unauthorised data to Facebook. It was also found to be hoarding user data, and using a rather novel definition of ‘end-to-end encryption’. Some calls were found to be routed through servers in mainland China, making them subject to the laws of that jurisdiction. Users not well-acquainted with their privacy settings also found that Zoom’s low point of entry meant that calls could be easily crashed by unwelcome, sometimes downright offensive, guests.

Accordingly, Zoom saw itself banned by governments for official business (Canada and Taiwan), numerous organisations (SpaceX and Nasa), and school boards (New York and Taiwan).

In the aforementioned blog, Yuan detailed measures being taken by Zoom to rectify the situation, citing its intended usage as an app for businesses and not individuals. It remains to be seen whether Zoom’s measures resolve the issues – and whether users are satisfied this is the case. We also might also ask whether the app’s popularity will outlast social distancing (in effect at the time of writing).

Either way, Zoom will forever be associated with at least the early days of the coronavirus lockdown – if not more.

Below we’ve collected what stats we could find around Zoom user numbers and Zoom revenue. Read on to see the numbers behind the video conferencing app…

Zoom Overview

Founded/launched2011/2013
HQSan Jose, California
PeopleEric Yuan (founder, CEO)
Company typePublic (NASDAQ: ZM)
IPO date18 April 2019

 Zoom User Statistics

Zoom peak daily meeting participants*
December 2019~ 10 million
March 2020200 million +
April 2020300 million +

Source: Zoom, Zoom

*Daily meeting participants can be counted multiple times, so it is not the same measure as daily active users

Zoom MAU  
End 2018~ 8.7 million
End 2019~ 10.7 million
 February 202012.9 million

Source: Appotopia via CNBC

Zoom total meeting participants   
May 20131 million
June 201410 million
February 201540 million

Source: TMCnet, Zoom, and GlobeNewswire

Zoom daily downloads
January 202056,000
February 20201.7 million
March 20202.13 million

Source: Apptopia via The Guardian and The Economic Times

 Zoom Financials

Zoom Revenue*
FY 2018$121.5 million
Q1 2019$60.1 million
Q2 2019$74.5 million
Q3 2019$90.1 million
Q4 2019$105.8 million
FY 2019$330.5 million
Q1 2020$122 million
Q2 2020$145.8 million
Q3 2020$166.6 million
Q4 2020$188.3 million
FY 2020$622.7 million

*Zoom financial year runs one year ahead,  so for FY 2020, read 2019.

Zoom Net Revenue
FY 2018($4.1 million)**
Q1 2019($1.3 million)
Q2 2019$0.5 million
Q3 2019($0.6 million)
Q4 2019$1.2 million
FY 2019$0.0 million
Q1 2020$0.2 million
Q2 2020$5.5 million
Q3 2020$2.2 million
Q4 2020$15.3 million
FY 2020$21.7 million

** Parentheses indicate loss

Sources: Zoom and AlphaStreet

Zoom Valuation/Market Cap
January 2013$25 million
September 2013$50 million
February 2015$205 million
January 2017$1 billion
18 April 2019 (IPO)$16 billion
1 July 2019$23.6 billion
1 October 2019$20.7 billion
3 January 2020$16.1 billion
30 March 2020$40.5 billion

Source: Macrotrends

Zoom stock price
17 April 2019$36
18 April 2019 (IPO)$65
1 July 2019$86.86
1 October 2019$75.81
3 January 2020$68.72
30 March 2020$146.12

Source: Macrotrends and TechCrunch

Zoom funding rounds
June 2011$3 million (seed funding)
Jan 2013$10 million
September 2013$6.5 million
February 2015$30 million
January 2017$115 million

Source: Craft

Other Zoom Usage Statistics

  • Approximately 81,900 Zoom customers with over 10 employees, as of Q4 2020 (Q4 2019 in real life), up 61% year-on-year
  • Over 2020 financial year (2019), 641 Zoom business customers were worth $100,000 or more, up 86%
  • Zoom usage increased 67% between Jan and mid-March 2020, during the Covid-19 pandemic (Apptopia)
  • Zoom used by 90,000 schools in 20 countries during the Covid-19 outbreak to teach remotely, with Zoom lifting the 40-minute time limit for free meetings for teachers (Zoom)
  • March 30 2020 saw 4.84 daily mobile US users during Coronavirus lockdown (a 151% increase year-on-year), versus 1.56 million users of Microsoft Teams (Apptopia via Reuters)
  • 58% of Fortune 500 companies and 96% of top US universities were Zoom customers as of 2017 (Freshworks)
  • As of the same point, 700,000 businesses used Zoom (Freshworks)

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