Boomers used more mobile technologies during pandemic lockdowns

Anne Freer | April 1, 2021

App Business

A majority of technology users (92%) aged 55 and older increased their tech usage during the pandemic because of boredom.

According to a survey of over 1,000 respondents by Hyland, around 71% said that their tech usage was higher during the pandemic and 44% even said it was significantly higher because of boredom.

While boredom was cited as the biggest reason for increased technology use, some 34% also cited remote work and 29% said it was a primary way for them to shop during lockdowns.

When it comes to technology use, trust is still a dominant topic.

A whopping 41% said they distrust AI tools and features, while 32% also have limited trust in social media.

What’s more, some 57% said that AI could even cause damage over the coming 10 years because of misuse.

Around a quarter (24%) barely trust chatbots and smart sneakers.

Meanwhile, mobile phones have become largely trustworthy devices for most users.

When it comes to customer service, in-person contact remains the most trustworthy method to resolve an issue for 46% of customers, followed by video calls (30%) and phone calls (24%).

Text messages are seen as somewhat trustworthy among 33%.

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