Mastering Orchestration

How Bilt Drives Retention with Cross-Channel Customer Journeys

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Discover the techniques fintech app Bilt Rewards uses to increase user retention, with a focus on maintaining a consistent, personalized user experience across multiple channels at scale.

In this on-demand session, recorded at App Promotion Summit NYC, you’ll learn:

  • The strategy, technology, and teamwork it takes to orchestrate unified messaging and precise targeting across the customer lifecycle
  • How the Braze customer engagement platform enables Bilt to orchestrate cohesive cross-channel user experiences across email, SMS/MMS, push notifications, in-app, and more
  • The impact Bilt’s approach has had on engagement, adoption, and retention


Kelsey Nelson
VP, Product Marketing

Sean Collins
VP, Growth Marketing
Bilt Rewards

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