EasyVista, which provides service management for IT organisations, announced that its mobile-first approach to service management is now being embraced by over 1,000 enterprise customers worldwide, combining 6m users and a 98% retention rate. EasyVista provides a mobile-first service management platform that enables enterprise clients to deliver service management features to their mobile users.
EasyVista enables enterprises to service apps faster
Jamal Labed, Founder, EasyVista and CPO/President of Tech In France, says:
“Since long before the first iPhone in 2007, we were innovating a mobile-first, customer-centric approach within our service management platform. Our greatest reward is that today we are uniquely built to help our customers meet the mobile mandate they urgently need now, as well as building on those successes for future expansion.”
During the second half of 2015, EasyVista has been winning many new customers within a wide variety of industries, including CBL & Associates, Freeman Company, Loto-Quebec, Wieden + Kennedy, Youth Villages, Accaieria Beltrame, Banco Comercial do Atlântico, Banque Public d’Investissement, Conseil Régional Midi Pyrénées, among many others.
The company says it has been growing its revenue to 100% within four years and noted a 25% average growth rate for SaaS and 71% in North America during 2015.
Kevin Coppins, General Manager, EasyVista North America, adds:
“Mobile-first has become a key buying criteria for companies in every industry, and it played a key role in nearly every customer win in the past six months. Never before has IT been more affected by end users’ service expectations. The X-factor in service management today is how companies deliver elegant services to the array of mobile devices their users rely on every day.”
Indeed, the company’s 2016 Trends in Enterprise Mobility survey highlighted a need for mobile-first business approaches as more and more enterprises plan to mobilise their business apps.