How Telemedicine Chatbots Are Disrupting Mobile Health Apps

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Posted: May 10, 2018


There is no doubt that technology has drastically impacted several industries. Going by the rate of emergence of new tech solutions, a famous writer, Dan Brown, recently proposed a future where the human race becomes extinct; absorbed by modern, self-thinking devices and gadgets. This might appear imminent in the healthcare sector with the emergence of novel healthcare mobile app development solutions; telemedicine Chatbots. Although, we hope that extinction is not in sight and rather a radical new way forward for healthcare.

Inherent Challenges of Traditional Healthcare Applications

Currently, the telemedicine apps we have in-market are astoundingly groundbreaking. They have managed to change the game of healthcare mobile app and web development and the expectations keep increasing yearly. Did you know that 66 of the 100 largest hospitals in America provide mobile apps for patients? 

Some of the ingenious solutions being employed in the medical sector include Florence; a virtual nurse which helps patients adhere to appointments and medication schedule, Eva; an application which helps women track their menstrual cycles and pregnancies, HealthTap; a platform where people can chat with and send pictures of lab results to a doctor, and Ada; an AI-based concept which guides patients based on how they feel.

You might be wowed, mesmerized, or even awestruck. Unfortunately, the medical community is not even impressed. “But Why?” Well, reasons abound. Perhaps, due to the fact that 41% of U.S. citizens believe that their money is the only thing the healthcare system is after. Or maybe because miscommunication accounts for 80% of the fatal errors experienced in medical practice. 

Do you notice an alarming trend? Seemingly fantastic healthcare mobile app & web development platforms will continue to suffer the brunt. Even though news of a healthcare app raising $47 million might be noteworthy, if the root cause is not addressed, failure is bound to follow.

Healthcare Mobile App Development for the Future 

In order to move forward, there’s a need for truly innovative healthcare mobile and web development strategy. The innovation, however, hinges on the ability to address the root cause of the issues experienced. What is the underlying problem? Good Question!


This is the core of any successful human relationship. A quick illustration; can you picture your favorite doctor? Perhaps, a dentist or ophthalmologist. Basically, any medical practitioner you enjoy visiting. Let’s call him Dr. Love. Now, a cursory introspection will reveal that you love Dr. Love not necessarily because he’s good at his job, but because Dr. Love understands you. Love gets you.

There’s a high chance that if a new Doctor offers you his services at a lower cost, uses more sophisticated tools for your diagnosis, but lacks that inter-personal relationship, you’ll stick with Love. Good old Dr. Love. 

This is an exact representation of the dilemma in the healthcare sector. Healthcare mobile app development has come a long way. Now, there are applications to schedule appointments with nearby doctors and nurses, web platforms where you can air your views; ask a professional about certain conditions and issues you’re currently facing, still, people are not swayed.

Let the figures do the talking. According to a survey by the New York School of Medicine, 58% of the participants who took the survey downloaded a health-related mobile application. At the end of the survey, almost 50% of the respondents stopped using either because they lost interest or they found it burdensome.

Surprisingly, the majority of those asked expressed their views that the accuracy and data security of the app is not a cause for concern. They also attested to the fact that the healthcare mobile app development strategy is a plus for the medical community as it drastically improved their health. Unfortunately, this does not translate to sustained use.

The advent of Chatbots, though, seems to be the most promising. In fact, it was listed as one of the digital health innovations to look out for in 2018 due to the feature of empathy.  

Willingness to Adopt Chatbots; The Transformative Healthcare App Development Solution

At the beginning of this piece, you learned that 66 hospitals (the largest in America) offer healthcare apps. However, only 2% of patients use these apps. This failure, according to Accenture, can cost each hospital over $100 million yearly. 

Although the market is tipped to become a 1.5 billion dollar industry by 2024, this prediction hinges on how amenable the public is to the solutions. Healthcare web and app development now feature Artificial Intelligence, Internet of Things, and even robotics. 

Here’s some intel if you’re considering the market. PwC released a report which showed that 55% of the people in Europe, Middle East, and Africa are willing to have AI and robotics infused in the medical care routine. More so, 54% expressed interest in interacting with, talking to, and gleaning insight from a robot or platform which hinges on AI.

Countries Disposed to this New Form of Healthcare Mobile App & Web Development

The list is quite a shocker. According to the survey, Nigeria is the country with the highest propensity towards Chatbots and tech platforms with empathetic interfaces with 94% of the respondents showing willingness to adopt it. Turkey and South Africa follow closely with 85% and 82% respectively.

67% of those asked in the Middle East was willing to see this tech come to fruition while the Netherlands, Belgium, Norway, and Sweden are about 50% willing. Germany and UK, according to the survey, are least willing with 41% and 39% willingness respectively.

Medical Conditions Best Addressed by ChatBots

Even though a host of illnesses and diseases can be effectively addressed, there are certain patients who are more attracted to the technology. We have identified solutions such as rehabilitation and elderly care as pivotal, the patients cannot seem to resist the benefit of empathy.

Other aging-related ailments should also be tackled by these healthcare app and mobile development solutions. Mental disorders, depression, and personality disorders will immensely benefit from this innovation. Similarly, physiotherapy and dermatology are not left out.


Before now, patients would ignore the available healthcare web development platforms and mobile apps just because they do not feel the empathy. The steady maturity of Artificial intelligence, robotics, and IoT devices herald the disruptive tech set to revolutionize the healthcare sector.

To know more about modern technologies such as Chatbot, Healthcare App Development reach us at +1(770)212-3889 or Visit our Website Dedicated Developers. Reach us at

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