Helpshift chats its way to $23m investment, ready to expand mobile customer service platform

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Mobile customer support service Helpshift has raised $23m in its Series B funding round, thanks to a pair of high profile investors: Microsoft Ventures and Salesforce Ventures, plus returning investors including Nexus Venture Partners, True Ventures, and Intel Capital.

Helpshift has raised $23m in new funding

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Abinash Tripathy, Helpshift’s CEO, said:


“Our continued growth is a direct reflection of a capital-intensive support industry that’s ready for change. Consumers are tired of waiting for support agents to get back to them, and companies are tired of staffing expensive support teams to answer common, or even predictable, problems in the first place. People want immediate help, wherever they are, especially when using mobile applications. This is the year we champion a new model of support, one that’s better for both consumers, as well as the companies serving them.”

Helpshift intends to use the funding to improve and expand its mobile app chat service, which is used on 1.3 billion devices, and to move into new business areas, according to TechCrunch. These include anonymised analytics, voice services, and a desktop app.

To learn more about Helpshift, visit its website here.